Emergency tree surgeon in East Sussex.
If a tree's come down on your house, fence or car, or one's leaning, split or moving and you're not sure it's safe, call us. No call-out charge to come and look. On a genuine emergency within our patch we aim to be on site the next working day.
We work Monday to Friday 8 to 5 and Saturday mornings, not round the clock. If we don't pick up we're usually up a tree, so leave a message and we'll ring straight back.
What to do while you wait.
A tree that looks settled can drop the rest of itself the moment someone pulls on it from the wrong angle. A few minutes of care now keeps everyone safe.
Do
- Keep people, pets and cars well back from anything hung up, split or leaning.
- If a limb is on or near a power line, treat it as live. Call 105 (the national power line number), not us, and stay clear.
- Take a couple of photos from a safe distance. They help us triage, and they help any insurance claim.
- Rope or tape the area off if you can do it without going underneath.
Don't
- Don't go under a hung-up or loaded limb, even for a second.
- Don't cut anything that's under tension. It can spring or roll without warning.
- Don't climb or pull on a leaning tree to test whether it's safe.
- Don't let anyone tidy up under the canopy until we've made it safe.
What counts as an emergency.
- A tree or major limb has come down on a house, garage, fence, car, drive or a path you use.
- A tree is leaning, lifting at the roots, or moving in the wind after a storm.
- A split or hung-up limb is caught in another tree or on a fence and could drop on someone.
- A trunk has split or torn out a section and the tree is unstable.
- You've got a dangerous tree and you want someone qualified to tell you straight whether it can wait.
This is emergency tree work: fallen-tree removal, dangerous-tree removal and storm clear-up where speed matters and a wrong move does the most damage. Our first call is always the same: don't go under anything that's hung up, and let us get eyes on it before you do.
Fast, but properly.
Call us first.
Tell us what you're looking at from a safe distance: whether the tree is on a building, hung up, or sitting on a fence, how big it is, and how easy access is. We'll triage on the phone and tell you what to do until we get there.
Next working day, target.
On a genuine emergency within our patch we aim to be on site the next working day. We don't pretend to run round the clock. What we promise is what we actually deliver.
Make safe first, tidy second.
The first visit is usually stabilising: getting a hung-up limb down, propping a leaning tree, roping a split leader. The full clear-up and any further work follow on a second visit if it's needed.
No call-out charge.
We don't charge to come and look. The stabilising work, any removals and the clear-up are quoted on arrival and confirmed before we start. No surprise additions on the day.
Claims and council paperwork, handled.
If you're claiming on the house insurance, we can provide photos, a written report on how the tree failed, and a quote the insurer can use. We've done enough of these that the forms are routine.
Emergency work on a TPO'd or conservation-area tree can be done without prior consent where there's an imminent risk to people or property, but the council has to be told within five days with photographs of the damage. We handle that notification on your behalf, so you're not chasing paperwork in the middle of a crisis.
For the full method on hung-up, split and wind-blown trees, see our storm damage and tree removal page.
Most of our work is within twenty miles of Heathfield.
That covers:
Emergency tree work questions
Are you a 24-hour emergency tree service?
No, and we won't pretend to be. We work Monday to Friday 8 to 5 and Saturday mornings. On a genuine emergency within our patch we aim to be on site the next working day. What we promise is what we actually deliver.
How fast can you get to a tree emergency?
Next working day is the target on a genuine emergency near home. Call the mobile and we'll triage it on the phone, tell you what to do until we arrive, and give you an honest time. If a tree is on a power line, call 105 first and stay clear.
Is there a call-out charge for an emergency visit?
No. We don't charge to come and look. The stabilising work, any removals and the clear-up are quoted on arrival and confirmed before we start, so there are no surprise additions on the day.
A tree has fallen on my house. What should I do right now?
Keep everyone well back from under it, don't try to move or cut anything loaded, and take a few photos from a safe distance for us and for your insurer. Then call us. A tree that looks settled can drop more of itself the moment it's disturbed.
Can you do emergency work on a protected or TPO tree?
Yes. Emergency work on a TPO'd or conservation-area tree can go ahead without prior consent where there's an imminent risk to people or property. The council has to be told within five days with photos of the damage, and we handle that notification for you.
Tree down, or one you're worried about?
Call and we'll triage it on the phone, tell you what to do until we get there, and come and make it safe. No call-out charge.